If your Order or any part of it is not accepted by the Event Organizer or Ticket Seller (as applicable) we will refund to you the relevant amount of the Price, or, if we have only taken an irrevocable pre-authorisation from your Payment Method, we will cancel the relevant part of the pre-authorisation and only take payment in respect of any elements of your Order which have been accepted.
We offer our users free protection against injury. If you get injured before an Event, we will refund the full cost of your ticket, provided you present us with a note signed by a Doctor attesting to the injury and confirming that it prevents you from entering the Event. This note must be provided at least 1 week prior to the Event.
In instances where orders, or parts of them, have been accepted by the Event Organizer or Ticket Seller (as applicable), and which are not covered by our injury protection, we reflect the refund policy of the Event Organizer or Ticket Seller. Where they offer refunds, so do we; where they do not offer refunds, nor do we.