Webinar - Wednesday 23 September, 5:30-6:15pm BST
HOW AI AGENTS CAN ACTION PARTICIPANT REQUESTS & CLEAR YOUR INBOX
In July we showed the Experience Agent answering participant questions and teased what came next: an agent that could act on a request rather than hand it back to your team. That's now a reality.
On Wednesday 23 September, Rob Cope (Product Designer) and Beri Kotelko (Software Engineer) walk through everything the Experience Agent can do for your participants. Correcting a misspelled name, updating a predicted finish time, sending a participant their wave time and bib number, resending a registration confirmation or a receipt. They'll run each one live on a real request, and show how you stay in control of how the agent works, all the way from request to resolution.
You'll also get a first look at the new inbox, built to be the one place your team does customer support. Full visibility of every conversation the agent has handled, and everything you need to reply, assign and resolve the ones that need extra care.
Then we'll show how Nova now works inside the Experience Agent, the whole way through. It analyses how the agent is performing, shows you where your content needs improvement, and tells you what to fix to lift your resolution rate.
Speakers
Agent actions
The agent edits participant details, resends confirmations and receipts, and shares wave times and bib numbers, all within limits you set and can fine-tune.
The all new Inbox
One place for all your participant comms. See what the agent has handled, reply to the conversations that need a person, and assign across your team without leaving Let's Do This.
Nova, built in
Nova now works inside the Experience Agent. Analyse how the agent is performing, see where the gaps are and work with Nova on the fixes to lift your resolution rate.
